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The continual need to retain a competitive edge in today’s fast-paced hotel industry means that efficient property management is now an essential working practice. This is particularly the case for hoteliers managing multiple properties, faced with the challenge of coordinating diverse information streams, resource channels and customer bases.
Designed to be used in conjunction with Phoenix Reservations Online, Phoenix Central Manager can be employed by hoteliers to create an integrated Central Reservation System and Customer Relationship Management solution. With real time availability of unified guest and corporate data, hoteliers are able to dramatically improve their service in relation to staff, agents and customers.
By streamlining information in a centralised database, Phoenix Central Manager also functions as a valuable marketing tool, allowing managers to evaluate key agent and customer information to inform future management decisions.
Put simply, by acting as a central point for all customer and property information, Phoenix Central Manager is enabling today’s hoteliers to operate more efficiently – a point not lost on their customers.
Despite the immense scalability offered by this reliable architecture, Phoenix Central Manager does not require a significant technical knowledge base. With consistently intuitive powers of navigation, system users are able to easily maintain all the information in a system.
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