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For hotels run on complex Private Automatic Branch Exchanges, these automatic telephone switching systems offer a vast potential for improved internal communications. However, the comprehensive integration issues associated with call logging systems means that for some property management systems, the facility is simply overlooked.
Fortunately, for users of the THS Phoenix Hotel Manager system, Phoenix Call Manager is completely compatible with an extensive collection of PABX systems. Phoenix Call Manager expertly employs a hotel’s PABX system to increase the automation and flexibility of its front desk service – contributing to a seamless guest experience.
Phoenix Call Manager sits between a PABX and front desk system to provide a bi-directional link with a hotel’s phone system. Using Call Manager, hoteliers can coordinate call billing and barring systems in line with check in and check out procedures – optimising customer service and eliminating the potential for administrative inefficiency.
In addition, this unique call logging system can be employed by housekeepers to remotely indicate room status. By typing in a specific code, housekeepers can instantly communicate whether a room is empty, occupied, clean or dirty.
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Product Features:
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Product Benefits: |
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Product Support and Integration |
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- Bi-directional links between wide number of PABXs and front desk systems to initiate call logging and billing functionality
- Remote update of room status via code system
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- Increased efficiency of room management
- Enhanced professional image and guest experience
- Automated shared information
- Easy maintenance
- High operational security and consistent reliability
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As with all products in the Phoenix software range, Phoenix Call Manager is backed up by Total Hospitality Solutions’ comprehensive 24/7 online and telephone support facilities. Phoenix Call Manager is designed for use with Phoenix Hotel Manager to offer increased operational efficiency and security for today’s hoteliers.
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 For a printable version of Phoenix Call Manager, please click here |
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